October 23, 2013
I wish to advise you of the exceptional service we received from you and your team regarding my sunroom. Upon thorough research in looking for a trusted contractor, I decided to go with your company due to your various associations most importantly, the Ontario Home Builders Association , as well as the incredible testimonials I read from previous clients.
Unfortunately I have had the misfortune of dealing with contractors previously who have cost me twice as much in repairs due to their lack of experience … and I was not about to have that happen again. I am therefore very pleased to write you this letter and advise you that it was a pleasure to deal with you and your team.
Even though it was very upsetting to see and be advised that the condition of the wood was worse than expected when the aluminum was removed, your team was extremely informative and honest with what was required to the job done properly. They took their time to assess and explain the situation and furthermore contacted a profession who is knowledgeable about our specific issue and who arrived within the same day to ensure the job did not get delayed . Based on all this effort and information we were able to make an informed and confident decision regarding our next steps and therefore the full job was completed as scheduled with no issues or concerns.
Thank you once again for your professionalism and extensive information that you so freely provided, it was an absolute pleasure dealing with you and your team. The excellent customer service and workmanship, gives me the comfort and confidence in recommending your company to family, friends and colleagues alike.